Please therefore check with a doctor or clinic or other reliable source of information not less than six weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0800 0310 2121 during normal working hours. (3) Except where otherwise stated, these Terms and Conditions only apply to cruise only or cruise inclusive holiday arrangements and, where applicable, to the other services (such as airport transfers and other land arrangements) which you book with us before departure and which we agree to make, provide or perform (as applicable) as part of our contract with you. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. Cruise Cancelled by Norwegian. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. MSC Cruises: 60 to 90 days. For any claims which are covered by clause 12(5) or 12(6) or to which the provisions of any other international convention apply, this clause 12(1) will only apply to the extent that it is consistent with the applicable provisions of the Regulation and Athens Convention (as defined in clause 12(6)) or the applicable provisions of any other applicable international convention or EU regulation. (1) You may cancel your confirmed booking at any time before departure. This includes any disappointment, distress, inconvenience or effect on any other arrangements. These sanctions limit the ability of cruise lines to conduct business with these countries and their citizens, which includes allowing citizens of those countries to sail onboard our ships. (6) All transfer times provided are an estimate only based on the most direct route between the airport and port and assume no delays will be encountered. For All Basic Fares: (Excluding Full World Cruises . It does not affect the right of carriers to limit their liability for accidents in accordance with the International Convention on Limitation of Liability for Maritime Claims of 1976, as amended by the 1996 Protocol in its up to date form. a. (2) The time involved in obtaining any EU citizen's passport will vary and you should check the position with the relevant passport agency. Not included in your cruise holiday fare (unless otherwise specified at the time of booking) are drinks, service charges, gratuities relating to services, optional programmes or activities such as shore excursions or meals ashore (unless otherwise stated in the itinerary description), personal services, other items available on board, airport transfers where you have booked cruise only (unless purchased at the same time as making your cruise only booking) and any other service not expressly included in your cruise fare. A "non-shipping incident" means any incident which is not a shipping incident. We are the carrier for the purposes of the Regulation and the Athens Convention. If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. Cruise Cancelled by Norwegian. NCL will in addition be entitled to levy the relevant cancellation charges applicable to any flights. You must check the policy terms prior to purchasing your insurance. If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. (1) The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued a series of comprehensive sanctions against various countries, and specifically, North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria and Iran. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. (1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print. Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. (2) Please be aware that any advice against non-essential international travel (including as a result of COVID-19) issued by the UK Foreign, Commonwealth and Development Office (or equivalent authorities outside the UK for citizens of those countries) may have an impact on your travel insurance. (iv) the period within which you must inform us of your decision and what will happen if you dont do so (this period will depend on how quickly we need your response). #2. (3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. c. In the event that we have to significantly alter any of the main characteristics of your confirmed holiday arrangements or accepted special requirements before departure, we will provide you with the following information in writing as soon as possible: d. If you choose to cancel your booking in accordance with clause 10(1) c, we will refund all payments you have made to us within the period prescribed by the legislation applicable at the relevant time from the date the cancellation takes effect and terminates the contract (which will usually be the date we or the travel agent through whom you made your booking send you a cancellation invoice following receipt of your written cancellation notification). Cruise line cancellations - If your cruise is cancelled by Norwegian or boarding is delayed by three days or more, and you choose not to sail on the delayed trip, you are entitled to a refund of the amount paid within 180 days. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly (see also clause 18(7)). (2) We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. Partial refunds are not allowed. Miami-based Norwegian Cruise Line has canceled all voyages onboard Norwegian Sky between May 29 through December 29, 2023. Important note: Not all EU visitors to the USA will qualify for the Visa Waiver Programme. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. Information is also available from the National Travel Health Network and Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth or your local EU governmental website. If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. Visa requirements may change. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. (3) Your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks. This policy also applies if you already cancelled . act of war, natural disaster, act of a third party). Norwegian Cruise . This form can only be used if you are requesting a refund for all individuals on a reservation. Where an insignificant change is made before departure, we will notify you in writing. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. Any such claim will generally be time-barred after 2 years. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline's obligations under the Denied Boarding Regulations. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. This policy also applies if you already cancelled . Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. (i) the proposed alteration(s) and any impact they have on the price of your holiday; (ii) in the event that you do not wish to accept the alteration, details of any alternative holiday we are able to offer and the applicable price (where this is of a lower quality or cost, there will be a price reduction); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday offered; and. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. . Guests are encouraged to discuss the advisability of travel with their personal medical advisers / travel clinic and to review the EU and/or UK Government websites, the National Travel Health Network and Centre - www.travelhealthpro.org.uk, the U.S. Centres for Disease Control, and NHS information for updated information. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. Special care must be taken of such items. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. Norwegian announced the cancelation in a letter to guests on February. To find out more, please. If you don't have your voucher with you at this time, you may be unable to travel on your transfer. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. It has been identified that elderly persons and persons with certain chronic medical conditions may be at increased risk of life-threatening complications from being infected with COVID-19. If, as a result of failure to provide information when required or the provision of inaccurate or incomplete details, you are unable to take your NCL cruise, cancellation charges will apply as set out in our Terms and Conditions. Refund processing time is about 3-4 weeks. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. Where a visa is required by EU citizens holding an EU passport for entry into any other country, the relevant information is shown on the page featuring the cruise in question or elsewhere on our website. Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. References in these Terms and Conditions to the Athens Convention mean those provisions of the Athens Convention which the Regulation incorporates, implements and extends unless the context otherwise requires. Where applicable, you must notify us of your wish to cancel for this reason in writing. Claims must be made directly to the insurance company concerned. 1. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. (3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. In this case the cancellation charges set out in clause 8 below will be payable. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday or By continuing to browse the site you agree to our use of cookies. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. The Guest expressly agrees to comply not only with the COVID-19 Policies and Procedures as they are described herein, but also as they are set out on website at www.ncl.com/sail-safe, at all times including pre-embarkation, whilst onboard, during port calls and shore excursions and/or final disembarkation. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier corresponding to the replacement value or the repair costs of the equipment concerned, unless the carrier proves that the incident occurred without his fault or neglect. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. All costs incurred in obtaining such documentation must be paid by you. All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger. Airline tickets can only be issued on receipt of full payment for the cruise holiday. Similarly, any liability we are found to have in relation to any shore excursion is limited to the cost of the particular excursion concerned. Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. (8) Contagious or Infectious Diseases other than COVID-19: We may refuse to embark or may disembark, or refuse to reboard after going ashore or confine to cabin any Guest at any port who, in the opinion of the Master, ship's medical personnel or other authorised ship's officer, might be excluded from landing at destination by immigration or other governmental authorities or who may be suffering from contagious or infectious disease or whose presence, in the opinion of the Master, may be detrimental to the comfort or safety of other guests or the crew. In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply. (7) It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents, as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) before departure. You must comply with the boarding requirements detailed in our Frequently Asked Questions on our website or otherwise advised to you. (6) a. EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents ("Regulation") became applicable in the EU and EEA States on 31 December 2012. You are strongly recommended to read this before booking as well as close to and in good time prior to departure. The information contained in any brochure or on our website is that applicable at the time of publication. You must ensure payment reaches us by this date. Notwithstanding any other provision contained herein or in our refund policy, any non-compliance by Guests or members of a Guests travelling party with our COVID-19 Policies and Procedures or this Ticket Contract shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. Further information on entry requirements for the USA are available at http://travel.state.gov. (6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. Claims involving luggage or personal possessions are subject to this clause. Requests for transfers must be made in writing at least 7 days before departure and must be accompanied by the name and other required details of the person(s) to whom the booking will be transferred. Norwegian Cruise Line: 90 days Without limitation, you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements. IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. You will be unable to sail on any of our ships unless you satisfy the requirements set out in clause 29. The Guest's attention is specifically directed to Clauses 5 and 12 of the Terms and Conditions of the Guest Ticket Contract. Holland America: Approximately 60 days. The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Transfers may be cancelled without charge prior to balance due date. For Switzerland, insurance has been arranged with International Passenger Protection Ltd. via Liberty Managing Agency Limited, United Kingdom. Other exceptions also apply. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. Please note that by completing this form, you relinquish the following: Future Cruise Credits equal to the amount paid applied to your reservation. Each piece of baggage must be distinctly labelled with the Guest's name, name of the ship, cabin number and sailing date. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. (3) In order to enter the USA, every person travelling (including children) must have a visa unless they qualify for the Visa Waiver Programme (VWP). Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. (5) Current entry requirements for minors into Canada and the U.S. - Adults travelling with minors under the age of 18 into the U.S. who are not the minor's parents or legal guardian must be in possession of a notarised parental/guardian consent letter that authorises the minor's travel and medical treatment in cases of emergency. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. Transfers will usually be provided on a coach but we reserve the right to substitute any other type of vehicle at our discretion including a mini bus or taxi. Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19. The cost of the transfers is payable with the balance of the cruise cost. Celebrity Cruises: 30 business days.